Contact Information

Last updated: June 30, 2026

We’re always happy to help.

Whether you have a question about an order, shipping, custom artwork, or anything else, please don’t hesitate to get in touch.

Customer Support

https://www.instagram.com/plotora.io/

plotora.io@gmail.com

We welcome enquiries regarding our products and services.

While we make reasonable efforts to review incoming communications, Plotora reserves the right, at its sole discretion, to determine whether and when to respond to any enquiry.

Response times, if provided, are estimates only and are not guaranteed. We may prioritize enquiries relating to existing orders, product issues, or matters requiring customer support.

Response times may also vary depending on enquiry volume, business operations, public holidays, and other circumstances.

Order Support

If your enquiry relates to an existing order, please include:

  • your order number;
  • the name used when placing the order;
  • a brief description of your enquiry;
  • photographs (if your enquiry relates to a damaged or incorrect order).

Providing this information helps us assist you more quickly.

Business Hours

Customer support is available during our regular business hours.

As we are based in New Zealand (NZST / NZDT), response times may vary depending on your local time zone.

Custom Artwork

If you have a custom project or special request, we’d love to hear from you.

Please include as much information as possible, such as:

  • your idea or concept;
  • preferred size;
  • reference images (if applicable);
  • any personalization details;
  • your preferred completion timeframe.

Media & Business Enquiries

For business partnerships, collaborations, wholesale opportunities, or media enquiries, please contact us at:

plotora.io@gmail.com

Before Contacting Us

You may find the answer to your question in one of the following pages:

  • Shipping Policy
  • Return & Refund Policy
  • Terms of Service
  • Privacy Policy
  • Disclaimer

Our Commitment

Every Plotora artwork is individually created with care using real pens, real ink, and premium materials.

If you experience any issue with your order, we’ll do our best to find a fair and reasonable solution.

We appreciate your patience and thank you for supporting independent craftsmanship.

Plotora

Website: https://plotora.io

Email: plotora.io@gmail.com